VdE | Representante de atendimento ao cliente | Fresh Cleans
A new start UK based domestic cleaning company, is seeking an experienced, results-driven, Customer Service Representative, (remote for the UK). Experienced Sales Professional who would be responsible to develop and maintain trust relationships with existing and all potential clients.
Behavioral Competency
- Accuracy and attention to detail
- Can work unassisted
- Excellent organizational skills and time management
- Client focused
- Good technical aptitude and multitasking
- Confidential and a sense of responsibility
- Highly motivated and target driven with a proven track record in sales, excellent selling
- Effective communication and negotiation skills
- Cooperative team worker
Duties Include The Following, But Not Limited To
- Able to close deals through incoming calls and enquiries
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members and other departments
- Analyse the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal an external stakeholder using key account metrics
Requirements
- Grade 12 or equivalent
- Degree (advantageous)
- 3-5 years’ experience in sales, key accounts, customer service and administration (non-negotiable) – preferably in the service industry
- Experienced sales professionals who can close the leads and enquiries internally. Able to build strong client relationships. Excellent computer skills
- Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
- Relationship management skills and openness to feedback
- Solid lead generation experience
- Exceptional communication skills in English (clients based in the UK only)
